Dear Valued Clients,
Germantown Veterinary Clinic is committed to keeping our office healthy and safe for all of our patients, clients, staff, and family members. In light of the recent stay at home order from Governor Hogan we will be making the following changes to our protocols.
PATIENT INTAKE PROTOCOL
Effective 4/21/2020 at 7:30 am we will be changing our patient intake protocol for all non-emergency appointments.
Securing your cat or small dog in a carrier:
- All cats and small dogs under 20 pounds must be placed in a carrier by their owner before arriving at the clinic. If you do not have a carrier one can be provided when arriving at the clinic.
- For large dogs not in a carrier. The client will place their own leash/harness on their pet. A technician will come out and supply the client with an additional slip-on leash to place on their pet. The client will get out of their vehicle with their face mask on and pass the pet to the technician for evaluation.
Our scheduled appointment patient intake protocol is as follows:
- Upon arrival in our parking lot, clients will remain in their vehicle with their pet.
- Clients will call our main hospital number, 301-972-9730, to notify us that you are here, give a description of your vehicle and a cell number we can call you at.
- For the protection of our staff, please wear your face mask when our technician’s come to retrieve your pet.
- A technician and/or assistant will come to the client’s vehicle. The client will place the carrier outside their vehicle, while the technician stands 6 feet away. The client will get back in their car and the technician will retrieve your pet for evaluation.
**For inclement weather clients can place their carrier under the front porch awning**
- For large dogs the client will place their own leash/harness on their pet. A technician will come out and supply the client with an addition slip on leash to place on their pet. The client will get out of their vehicle and pass the pet to the technician for evaluation.
- Once the pet has been examined by one of our doctors, the client will receive a phone call to discuss recommendations and a treatment plan. Verbal consent for treatment and any outpatient estimates will be authorized over the phone.
- A Patient Care Coordinator will then obtain payment information via phone and an invoice you. All discharge instructions will be sent to you via email.
- A technician or assistant will return your pet to you.
Our scheduled surgery patient intake protocol is as follows:
- A technician will email you and go over the surgery consent and estimate via phone prior to drop off.
- Clients will need to print the surgery consent and estimate. Please email the signed copies back to germantownvet@yahoo.com
- Upon arrival in our parking lot, clients will remain in their vehicle with their pet.
- Clients will call our main hospital number, 301-972-9730, to notify us that you are here and give a description of your vehicle.
- For the protection of our staff, please wear your face mask when our technician’s come to retrieve your pet.
- A technician and/or assistant will come to the client’s vehicle. The client will place the carrier outside their vehicle, while the technician stands 6 feet away. The client will get back in their car and the technician will retrieve your pet for evaluation.
**For inclement weather clients can place their carrier under the front porch awning**
- For large dogs the client will place their own leash/harness on their pet. A technician will come out and supply the client with an additional slip on leash to place on their pet. The client will get out of their vehicle and pass the pet to the technician for evaluation.
Our scheduled surgery pick-ups:
- A surgery technician will call you and go over post op patient care prior to your pick up.
- A copy will be emailed to you, please print and sign the go home instructions. Please email the signed copy back to germantownvet@yahoo.com
- Upon arrival in our parking lot, clients will remain in their vehicle.
- Clients will call our main hospital number, 301-972-9730, to notify us that you are here and give a description of your vehicle.
- For the protection of our staff, please wear your face mask when our technician comes to return your pet.
- A technician or assistant will return your pet to you.
Medication/Food Curbside Pickups:
- Please call 24 hours prior to pick up.
- Upon arrival in our parking lot, clients will remain in their vehicle for curb side pickup.
- Clients will call our main hospital number, 301-972-9730, to notify us that you are here, give a description of your vehicle and pay over the phone.
- Open your trunk and a hospital representative will bring your medication/food and place in your trunk.
- For manual trunks the client will unlock the trunk, get back in their car. A hospital representative will place medication/food in their trunk.
- A hospital representative will bring your medication/food to your vehicle.
Returns:
- We are only taking returns of food.
Donations:
- We still are taking donations of food and medications you no longer need.
Sincerely,
